Can customers pay directly on WhatsApp?

Yes! You can generate instant Razorpay payment links for UPI, debit/credit cards, and netbanking, with payment status reflected inside your CRM.

Does this require our own WhatsApp Business number?

Yes. You connect your official WhatsApp Business number via the Meta Cloud API. Your brand name and green verification checkmark are fully preserved.

How many agents can reply to customers?

All plans support multiple team members on the same number, with individual logins, private internal notes, and conversation assignments.

Can we send broadcast updates for festive sales?

Yes, you can send pre-approved Meta WhatsApp marketing templates to opt-in customers with scheduling and detailed delivery reports.

What happens if a customer asks for a return or exchange?

The customer message routes directly to your team inbox where support reps can see previous order history, initiate returns, and share return labels.

Ecommerce Solution

Turn WhatsApp into your highest-converting sales channel

Sync orders and tracking from Shopify and WooCommerce. Recover abandoned checkouts, confirm Cash on Delivery, and let shoppers browse your catalogue directly in chat.

Start free trial Contact sales

✓Official Meta WhatsApp Cloud API

✓No customer app download required

✓Live team inbox with unlimited agents

Ecommerce team using Konverse WhatsApp CRM

Ecommerce Customer

Online

Verified

Hi! Can you share the status of my order #ORD-8492?

10:14 AM

Hello! Your package has been dispatched via BlueDart. Tracking: BDX98201. Expected delivery is tomorrow by 4 PM.

10:15 AM

Great, could I pay via UPI on delivery?

10:16 AM

Yes! Here is an instant Razorpay link if you prefer paying right now: https://rzp.io/l/ord8492

10:16 AM

Verified SenderAuto-Flow ActiveInstant Reply

Team Workspace

A shared WhatsApp inbox built for Ecommerce teams

Every customer conversation in one place. Collaborate with colleagues, assign tickets, and trigger instant automations.

Konverse · Ecommerce Communication Hub

LIVE INBOX · 100% UP

Ecommerce Enquiries & Service Queue3 Active

Priority CustomerJust now

Yes! Here is an instant Razorpay link if you prefer paying right now: https://rzp.io/l/ord8492

Active1

New Lead Intake12m ago

Can you share pricing and timing details?

New

Support Follow-up1h ago

Confirmed scheduled booking for tomorrow.

Resolved

Ecommerce Customer

+91 98200 45678

Assigned to Support

Hi! Can you share the status of my order #ORD-8492?

10:14 AM

Hello! Your package has been dispatched via BlueDart. Tracking: BDX98201. Expected delivery is tomorrow by 4 PM.

10:15 AM

Great, could I pay via UPI on delivery?

10:16 AM

Yes! Here is an instant Razorpay link if you prefer paying right now: https://rzp.io/l/ord8492

10:16 AM

Type your message or press '/' for quick reply templates...

Send

Integrates natively with your stack

WhatsApp Cloud API

Shopify

WooCommerce

Razorpay Payment Gateway

Zero checkout friction

Customers check out and confirm orders right inside WhatsApp with familiar one-tap actions.

Direct store sync

Real-time two-way synchronization with Shopify, WooCommerce, and custom storefront REST APIs.

Instant UPI links

Generate verifiable Razorpay payment links directly in chat with automated reconciliation.

Unified team inbox

Manage pre-sale questions, exchanges, and post-purchase support across your entire team.

Use Case Scenarios

How Ecommerce teams use Konverse

Explore four concrete customer communication workflows designed specifically for ecommerce.

Automated COD Confirmation

Verify COD orders instantly with an automated 2-button interactive WhatsApp confirmation prompt before dispatch.

Explore COD flows

Abandoned Cart Recovery

Send timely, gentle reminders with custom product images and checkout links to shoppers who dropped off.

See cart recovery

Real-Time Tracking Alerts

Notify customers the second their package is packed, dispatched, out for delivery, or successfully delivered.

View shipping alerts

Interactive Catalog Shopping

Display product collections in WhatsApp chat so customers can select sizes, colors, and place orders directly.

Discover catalogue

Quick Onboarding

Get up and running in three simple steps

No complicated developer setup or weeks of training. Connect your business number and launch today.

Connect your storefront

Install our one-click Shopify or WooCommerce connector to import products and orders.

Activate message triggers

Enable pre-built templates for abandoned carts, shipping alerts, and COD confirmations.

Manage sales & support

Answer product questions collaboratively from a shared team inbox with quick replies.

Platform Capabilities

Everything you need to scale ecommerce operations

Replace fragmented tools with a centralized CRM engine engineered on the official Meta WhatsApp Cloud API infrastructure.

Explore full product features

■

Automated Order Notifications

Trigger WhatsApp messages on order creation, fulfillment updates, and delivery confirmations.

■

Abandoned Checkout Recovery

Send automated reminders with dynamic cart links within Meta's 24-hour service window.

■

Razorpay Payment Request Integration

Generate dynamic UPI and card checkout links directly inside conversation threads.

■

Native WhatsApp Catalog Sync

Present product lists, prices, and inventory without requiring visitors to download an app.

■

Team Routing by Language or Channel

Assign conversations automatically to regional support agents based on customer location.

Interactive Blueprints

Templates and flows you can set up

Illustrative message templates and visual bot flows ready to import into your account.

Order Confirmation TemplateTransactional

Hi {{1}}, your order {{2}} has been confirmed! We are preparing it for shipment. Track your package here: {{3}}

Track Package

Help & Support

Abandoned Cart AlertMarketing

Hi {{1}}, you left items in your shopping bag. Complete your checkout today and enjoy free shipping: {{2}}

Complete Order

View Cart

Delivery Out AlertAlert

Good morning {{1}}! Your package {{2}} is out for delivery today. Please keep ₹{{3}} ready for Cash on Delivery.

Pay Online Now

Reschedule

COD Verification Flow

Trigger: New COD Order in Shopify

Trigger: Order CreatedPayment Gateway: COD

Send Interactive MessageOptions: Confirm / Cancel Order

Check ResponseIf Confirmed: Tag order as 'Verified'

Update Store StatusAdd tag 'COD_Confirmed' to Shopify order

Abandoned Cart Flow

Trigger: Checkout Abandoned (1 Hour)

Trigger: Abandoned CartDelay: 60 minutes after drop-off

Validate Opt-inEnsure valid customer phone & consent

Send Recovery ReminderInclude direct checkout URL & photo

Track ConversionMark converted if completed within 24 hours

Gallery & Bento Showcase

Designed for visual excellence in Ecommerce

Shared workspace & routing

Automated trigger actions

Message broadcast delivery

Contact tags & history

Performance metrics & reports

Ecosystem Connectors

Recommended integrations for Ecommerce

View all integrations

Official

WhatsApp Cloud API

Official Meta WhatsApp Cloud API infrastructure for messaging and automations.

Meta Cloud APIDirect MessagingAutomations

Available

Shopify

Send order, shipping and abandoned-cart updates on WhatsApp automatically.

Order SyncShipping AlertsAbandoned Cart

Available

WooCommerce

Trigger WhatsApp messages straight from your WordPress store.

WordPress StoreOrder TriggersReal-time Alerts

Available

Razorpay Payment Gateway

Accept customer payments directly at checkout via UPI, cards and netbanking.

UPI & CardsCheckout LinksInstant Verification

Got Questions?

Frequently asked questions

Everything you need to know about using Konverse for ecommerce.

Our direct Shopify connector syncs products, inventory, and customer orders in real time. WhatsApp triggers fire automatically when orders are placed, dispatched, or abandoned.