Can patients reschedule appointments through WhatsApp?

Yes, patients can click interactive reschedule buttons to view alternate available times and confirm an updated slot automatically.

How are confidential lab reports delivered?

To maintain patient privacy, messages provide a notification and link to the patient's authenticated, password-protected portal rather than sending unencrypted medical files.

Can our clinic send teleconsultation links?

Yes! Integrated with Google Meet, links are generated and delivered automatically for scheduled video consultations.

Can multiple receptionists handle patient chats?

Yes. Staff members can share the clinic's WhatsApp number with individual operator logins and assign chats to specific desks.

Does the system support multiple hospital branches?

Yes, you can route inbound chats based on patient location or selected hospital branch.

Healthcare Solution

Caring, dependable patient communications on WhatsApp

Streamline doctor appointment bookings, send test report readiness notifications, reduce clinic no-shows, and follow up with patients after consultations.

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✓Official Meta WhatsApp Cloud API

✓No customer app download required

✓Live team inbox with unlimited agents

Healthcare team using Konverse WhatsApp CRM

Healthcare Customer

Online

Verified

Hello, I would like to schedule an appointment with Dr. Mehta for a routine checkup.

08:45 AM

Good morning! Dr. Mehta has slots available tomorrow at 10:30 AM or 4:00 PM. Which works best for you?

08:46 AM

10:30 AM tomorrow works perfectly.

08:47 AM

Your appointment is confirmed for tomorrow at 10:30 AM at Clinic Suite 402. Please arrive 10 minutes early. Location: https://maps.demo/clinic

08:48 AM

Verified SenderAuto-Flow ActiveInstant Reply

Team Workspace

A shared WhatsApp inbox built for Healthcare teams

Every customer conversation in one place. Collaborate with colleagues, assign tickets, and trigger instant automations.

Konverse · Healthcare Communication Hub

LIVE INBOX · 100% UP

Healthcare Enquiries & Service Queue3 Active

Priority CustomerJust now

Your appointment is confirmed for tomorrow at 10:30 AM at Clinic Suite 402. Please arrive 10 minutes early. Location: https://maps.demo/clinic

Active1

New Lead Intake12m ago

Can you share pricing and timing details?

New

Support Follow-up1h ago

Confirmed scheduled booking for tomorrow.

Resolved

Healthcare Customer

+91 98200 45678

Assigned to Support

Hello, I would like to schedule an appointment with Dr. Mehta for a routine checkup.

08:45 AM

Good morning! Dr. Mehta has slots available tomorrow at 10:30 AM or 4:00 PM. Which works best for you?

08:46 AM

10:30 AM tomorrow works perfectly.

08:47 AM

Your appointment is confirmed for tomorrow at 10:30 AM at Clinic Suite 402. Please arrive 10 minutes early. Location: https://maps.demo/clinic

08:48 AM

Type your message or press '/' for quick reply templates...

Send

Integrates natively with your stack

WhatsApp Cloud API

REST API

Google Calendar

Google Meet

Reduce Clinic No-Shows

Automated day-before reminders reduce missed appointments by up to 40%.

Fast Lab Report Access

Direct links to password-protected patient portals save phone queries.

Staff Collaboration

Receptionists and nursing staff coordinate appointments in one shared inbox.

Patient Privacy First

Communications prioritize patient confidentiality with strict data handling practices.

Use Case Scenarios

How Healthcare teams use Konverse

Explore four concrete customer communication workflows designed specifically for healthcare.

Doctor Appointment Booking

Let patients browse doctor availability and book clinic visits without phone hold times.

See booking workflow

Diagnostic Report Notifications

Notify patients the moment their diagnostic lab tests or scans are ready for secure download.

Explore report alerts

Consultation Follow-ups

Send post-consultation care instructions and gather patient feedback after their visit.

View patient check-ins

Vaccination & Health Camp Alerts

Notify registered families about seasonal vaccinations, dental screening camps, and wellness drives.

Discover community alerts

Quick Onboarding

Get up and running in three simple steps

No complicated developer setup or weeks of training. Connect your business number and launch today.

Sync Doctor Rosters

Connect Google Calendar or your hospital management system to mirror doctor consultation slots.

Automate Booking Confirmation

Deploy templates that send instant appointment details with clinic address and prep instructions.

Send Report & Care Alerts

Integrate lab software webhooks to alert patients when test results are published.

Platform Capabilities

Everything you need to scale healthcare operations

Replace fragmented tools with a centralized CRM engine engineered on the official Meta WhatsApp Cloud API infrastructure.

Explore full product features

■

Automated Appointment Reminders

Send automated alerts 24 hours and 2 hours before scheduled consultation times.

■

Teleconsultation Link Sharing

Deliver secure Google Meet or hospital portal links for remote video consultations.

■

Diagnostic Result Notifications

Inform patients that their reports are ready for viewing on the secure patient portal.

■

Prescription Refill Guidance

Enable patients to request routine medication refill authorization from clinic staff.

■

Multi-Clinic Branch Management

Route enquiries automatically to specific diagnostic centers or hospital branches.

Interactive Blueprints

Templates and flows you can set up

Illustrative message templates and visual bot flows ready to import into your account.

Appointment ConfirmationService

Hello {{1}}, your appointment with Dr. {{2}} is confirmed for {{3}} at {{4}}. Please arrive 10 mins early at Suite {{5}}.

View Clinic Map

Reschedule

Lab Report Ready NoticeAlert

Dear {{1}}, your diagnostic test results for booking {{2}} are now ready. You can securely access your report at: {{3}}

Download Report

Speak to Clinic

Post-Visit Check-InService

Hello {{1}}, we hope you are recovering well following your consultation yesterday. Please review your discharge guidance here: {{2}}

View Guidance

Feedback

Appointment Booking Flow

Trigger: Patient Initiates Chat

Inbound Appointment QueryPatient asks for doctor appointment

Select Speciality / DoctorInteractive list of available departments

Check Calendar SlotCheck Google Calendar real-time slot

Send Confirmation & MapLog in CRM and send appointment slip

Lab Report Notification Flow

Trigger: Lab System Publishes Results

LIS Webhook TriggerLaboratory Information System event

Validate Patient PhoneEnsure valid consent on file

Send Meta Alert TemplateNotification with secure portal URL

Log NotificationRecord delivery timestamp in patient record

Gallery & Bento Showcase

Designed for visual excellence in Healthcare

Shared workspace & routing

Automated trigger actions

Message broadcast delivery

Contact tags & history

Performance metrics & reports

Ecosystem Connectors

Recommended integrations for Healthcare

View all integrations

Official

WhatsApp Cloud API

Official Meta WhatsApp Cloud API infrastructure for messaging and automations.

Meta Cloud APIDirect MessagingAutomations

Official

REST API

Build custom integrations with the platform's REST API.

JSON WebhooksREST EndpointsCustom Workflows

Available

Google Calendar

Sync business appointments, meetings and schedules in real time.

Schedule SyncAppointment BookingReminders

Available

Google Meet

Generate instant Google Meet video links for bookings and team syncs.

Video LinksAuto Booking InvitesTeam Sync

Got Questions?

Frequently asked questions

Everything you need to know about using Konverse for healthcare.

No. The system is designed for administrative communications: scheduling appointments, sharing report notifications, and clinic announcements. It should not be used for emergency care or medical diagnosis.