Accessible, trusted public service communication for citizens
Deliver official public notices, enable citizens to lodge and track civic grievance tickets, broadcast utility maintenance updates, and provide civic service guides.
Namaste. I would like to check the status of my civic grievance ticket #GRV-29402 regarding water pipeline repair.
09:00 AMNamaste! Your grievance #GRV-29402 has been assigned to the Municipal Water Works Dept. A repair team is on-site.
09:01 AMThank you. What is the expected resolution time?
09:02 AMThe team expects to restore normal supply by 2:00 PM today. You can track live updates at: https://gov.demo/ticket/29402
09:03 AMA shared WhatsApp inbox built for Government teams
Every customer conversation in one place. Collaborate with colleagues, assign tickets, and trigger instant automations.
The team expects to restore normal supply by 2:00 PM today. You can track live updates at: https://gov.demo/ticket/29402
Can you share pricing and timing details?
Confirmed scheduled booking for tomorrow.
Namaste. I would like to check the status of my civic grievance ticket #GRV-29402 regarding water pipeline repair.
09:00 AMNamaste! Your grievance #GRV-29402 has been assigned to the Municipal Water Works Dept. A repair team is on-site.
09:01 AMThank you. What is the expected resolution time?
09:02 AMThe team expects to restore normal supply by 2:00 PM today. You can track live updates at: https://gov.demo/ticket/29402
09:03 AMUniversal Citizen Access
WhatsApp is already installed on citizens' devices, requiring no new app downloads.
Verified Official Channel
Official Meta green badge confirms government authority and protects against misinformation.
GPS-Enabled Issue Reporting
Citizens share exact location coordinates and photos for accurate departmental dispatch.
Transparent Governance
Automated ticket tracking keeps citizens informed of civic service resolution stages.
How Government teams use Konverse
Explore four concrete customer communication workflows designed specifically for government.
Civic Grievance Registration
Allow citizens to report municipal issues like potholes, streetlights, or waste with photo and GPS location.
Utility Maintenance & Emergency Alerts
Broadcast planned power maintenance, water supply schedules, and weather alerts directly to citizens.
Service Application Tracking
Enable residents to check the status of trade licenses, certificates, and civic permits in real time.
Multilingual Citizen Helplines
Deliver citizen guidance in regional languages with simple interactive menu choices.
Get up and running in three simple steps
No complicated developer setup or weeks of training. Connect your business number and launch today.
Connect Civic Portal APIs
Link your municipal grievance portal or citizen service database to our secure REST webhooks.
Deploy Multilingual Menus
Set up intuitive interactive menus in regional languages for common citizen services.
Broadcast Public Notices
Deliver urgent weather updates, property tax due alerts, and health announcements.
Everything you need to scale government operations
Replace fragmented tools with a centralized CRM engine engineered on the official Meta WhatsApp Cloud API infrastructure.
Explore full product featuresCitizen Grievance Lodging & Ticketing
Capture complaint descriptions, photos, and GPS pins with automated ticket numbers.
Live Application Status Enquiries
Allow residents to query permit, certificate, and grievance progress 24/7.
Scheduled Utility Maintenance Broadcasts
Notify residential zones about planned power cuts or water pipeline maintenance.
Civic Service Document Guidance
Share required checklist criteria for birth certificates, licenses, and welfare schemes.
Property Tax & Utility Due Reminders
Remind citizens of civic tax payment dates with official government portal links.
Templates and flows you can set up
Illustrative message templates and visual bot flows ready to import into your account.
Civic Grievance Lodging Flow
Trigger: Citizen Messages ComplaintPublic Alert Broadcast Flow
Trigger: Emergency Civic BulletinDesigned for visual excellence in Government
Recommended integrations for Government
WhatsApp Cloud API
Official Meta WhatsApp Cloud API infrastructure for messaging and automations.
REST API
Build custom integrations with the platform's REST API.
Frequently asked questions
Everything you need to know about using Konverse for government.
Yes. The official Meta WhatsApp Cloud API provides verified sender branding, encrypted transit, and auditable communication logs.
Specialized solutions for other industries
Empower your government team on WhatsApp
Get started in minutes with your existing phone number. No credit card required.