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Konverse
IT Services & Internet Solution

Modern customer communication for tech companies & agencies

Screen incoming software leads, notify clients of sprint milestones, automate renewal reminders, and streamline support ticketing on WhatsApp.

✓Official Meta WhatsApp Cloud API
✓No customer app download required
✓Live team inbox with unlimited agents
IT Services & Internet team using Konverse WhatsApp CRM
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IT Services & Internet Customer
Online
Verified

Hello! We are looking for an agency to build our custom Next.js web application.

04:15 PM

Hello! We would love to help. Could you share your expected launch timeline and budget range?

04:16 PM

We aim to launch in Q1 with a budget around $25k.

04:17 PM

Understood! That aligns with our project scope. Let's schedule a 30-min discovery call with our tech lead: https://cal.demo/discovery

04:18 PM
Verified SenderAuto-Flow ActiveInstant Reply
Team Workspace

A shared WhatsApp inbox built for IT Services & Internet teams

Every customer conversation in one place. Collaborate with colleagues, assign tickets, and trigger instant automations.

Konverse · IT Services & Internet Communication Hub
LIVE INBOX · 100% UP
IT Services & Internet Enquiries & Service Queue3 Active
Priority CustomerJust now

Understood! That aligns with our project scope. Let's schedule a 30-min discovery call with our tech lead: https://cal.demo/discovery

Active1
New Lead Intake12m ago

Can you share pricing and timing details?

New
Support Follow-up1h ago

Confirmed scheduled booking for tomorrow.

Resolved
C1
IT Services & Internet Customer
+91 98200 45678
Assigned to Support

Hello! We are looking for an agency to build our custom Next.js web application.

04:15 PM

Hello! We would love to help. Could you share your expected launch timeline and budget range?

04:16 PM

We aim to launch in Q1 with a budget around $25k.

04:17 PM

Understood! That aligns with our project scope. Let's schedule a 30-min discovery call with our tech lead: https://cal.demo/discovery

04:18 PM
Type your message or press '/' for quick reply templates...
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Integrates natively with your stack
WhatsApp Cloud API
REST API
Google Calendar
Google Meet

Developer API First

Trigger WhatsApp messages from CI/CD pipelines, GitHub webhooks, and cloud platforms.

Faster Lead Qualification

Convert inbound website demo requests into calendar bookings before prospects look elsewhere.

Transparent Project Comms

Keep client executives updated on milestones without endless back-and-forth email threads.

Multi-Channel Support Desk

Consolidate WhatsApp tech inquiries into a unified shared inbox with internal team notes.

Use Case Scenarios

How IT Services & Internet teams use Konverse

Explore four concrete customer communication workflows designed specifically for it services & internet.

Project Scope & Lead Screening

Project Scope & Lead Screening

Screen prospective enterprise clients on project type, stack preferences, and timelines automatically.

View screening flow
Sprint & Deployment Alerts

Sprint & Deployment Alerts

Notify product stakeholders when feature sprints complete or releases deploy to staging environments.

See deployment alerts
SaaS & Retainer Renewals

SaaS & Retainer Renewals

Automate contract renewal alerts and annual licensing reminders with invoice links.

Explore renewal setup
Support Ticket Routing

Support Ticket Routing

Log high-priority incidents and assign tickets to on-call developers with automated status updates.

Discover support routing
Quick Onboarding

Get up and running in three simple steps

No complicated developer setup or weeks of training. Connect your business number and launch today.

01

Embed API Webhooks

Connect your billing, CRM, or monitoring stack with our REST API in minutes.

02

Set Lead Qualification Rules

Qualify prospects with interactive questionnaires before assigning discovery calls.

03

Automate Milestone Reports

Keep clients updated with weekly sprint updates and staging demo links.

Platform Capabilities

Everything you need to scale it services & internet operations

Replace fragmented tools with a centralized CRM engine engineered on the official Meta WhatsApp Cloud API infrastructure.

Explore full product features
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Lead Qualification & Discovery Booking

Screen inbound client requests and auto-schedule discovery calls via Google Calendar.

■

CI/CD & Server Outage Alerts

Trigger priority notifications when servers experience downtime or builds fail.

■

Contract & Retainer Renewal Notices

Send automated alerts 30 days and 7 days prior to retainer expiration.

■

Support Ticket Auto-Creation

Convert incoming customer issues into tickets with auto-acknowledgement.

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Staging Release Announcements

Share staging preview links and release notes directly with client stakeholders.

Interactive Blueprints

Templates and flows you can set up

Illustrative message templates and visual bot flows ready to import into your account.

Discovery Call ConfirmationService
Hi {{1}}, your discovery call with {{2}} regarding {{3}} is confirmed for {{4}}. Video link: {{5}}
Add to Calendar
Reschedule
Sprint Milestone ReleaseTransactional
Hello {{1}}, Sprint {{2}} for {{3}} has been deployed to staging! View the demo build and release notes here: {{4}}
Open Staging App
Submit Feedback
Retainer Renewal ReminderAlert
Dear {{1}}, the annual service agreement for {{2}} is due for renewal on {{3}}. Review invoice and terms: {{4}}
Review Invoice
Contact Account Lead

Lead Intake to Discovery Booking

Trigger: Contact Form Submission
1
Capture Form DetailsCapture name, company, project type
2
Qualify Budget & TimelineInteractive selection of budget tiers
3
Check Calendar AvailabilityVerify tech lead open slots
4
Deliver Google Meet LinkConfirm discovery meeting on WhatsApp

Urgent Incident Routing

Trigger: Inbound Support Alert
1
Customer Reports BugKeywords: down, crash, critical, bug
2
Assign High PriorityTag conversation 'P0_Incident'
3
Alert On-Call EngineerNotify team lead in shared inbox
4
Send Ticket AcknowledgmentProvide ticket reference & SLA time
Gallery & Bento Showcase

Designed for visual excellence in IT Services & Internet

IT Services & Internet gallery asset 1
Shared workspace & routing
IT Services & Internet gallery asset 2
Automated trigger actions
IT Services & Internet gallery asset 3
Message broadcast delivery
IT Services & Internet gallery asset 4
Contact tags & history
IT Services & Internet gallery asset 5
Performance metrics & reports
Ecosystem Connectors

Recommended integrations for IT Services & Internet

View all integrations
W
Official

WhatsApp Cloud API

Official Meta WhatsApp Cloud API infrastructure for messaging and automations.

Meta Cloud APIDirect MessagingAutomations
R
Official

REST API

Build custom integrations with the platform's REST API.

JSON WebhooksREST EndpointsCustom Workflows
G
Available

Google Calendar

Sync business appointments, meetings and schedules in real time.

Schedule SyncAppointment BookingReminders
G
Available

Google Meet

Generate instant Google Meet video links for bookings and team syncs.

Video LinksAuto Booking InvitesTeam Sync
Got Questions?

Frequently asked questions

Everything you need to know about using Konverse for it services & internet.

Yes. Our platform provides comprehensive REST API endpoints and webhooks to trigger messages and synchronize contact updates.

Empower your it services & internet team on WhatsApp

Get started in minutes with your existing phone number. No credit card required.