S
Konverse
Trusted by 8,000+ Indian brands worldwide

Automate conversations on WhatsApp with an intuitive visual builder

Empower your business to answer inquiries, qualify leads, and trigger external webhooks 24/7. Design complex branching logic visually and hand off to human agents seamlessly.

Built for High-Growth WhatsApp DTC Workflows
WhatsApp Commerce1-Click UPI QR PaymentsLive Catalog Sync
COD Anti-RTO ShieldCart Abandonment RecoveryShared Team Inbox
Canvas v3.2
WHATSAPP ORDERS99.9% LIVE
24/7
Instant automated resolution
0% Gateway FeeUPI • COD
9:41
5G
S
Studio Anaar
Online • Official Business
Hi Studio Anaar! I want to order the Silk Kurta Set (Size M) 🛍️
09:41 AM
Cotton Silk Kurta Set
Size M • ₹1,899 • In Stock
✓ Total: ₹1,899FREE SHIP
1-Tap UPI Pay (PhonePe/GPay)
09:41 AM ✓✓
🎉 Payment of ₹1,899 confirmed automatically!
Message...
→
Live WhatsApp Cart
PS
Pooja S.DTC Lead
24/7 Live Support
Conversation Lifecycle

How Flow Chatbot resolves customer chats

From inbound keyword triggers to interactive menus and human agent escalation — visual automation made simple.

Step 01 • Triggers0.2s

Inbound Message Trigger & Keyword Matching

Trigger automated flows when a customer says 'Hi', taps a website widget, or types specific keywords like 'pricing', 'order status', or 'catalog'.

Inbound Trigger • Multi-Keyword MatcherACTIVE LISTENER
TRIGGER: Customer says“Hi” | “Price” | “Menu”
Match Type:
Exact & Fuzzy Regex
Latency:
< 0.2s Instant
Zero Drop-Off Guaranteed24/7 Available
Exact MatchRegexWidget Payload
Step 02 • Interactive UX92%

Interactive List Messages & Buttons

Present clean WhatsApp list menus and quick-reply buttons rather than clunky number menus, ensuring high response rates and zero typos.

Interactive WhatsApp List Menu & ButtonsWHATSAPP CLOUD UI
Welcome to FabIndia! How can we assist you today?
Tap an option below:
🛍️ Explore New Festive Arrivals
📦 Track Existing Order
High conversion rate vs typing numbers92% Completion Rate
List MessagesQuick Reply CTAsSingle Select
Step 03 • API Webhooks100%

REST API Webhooks & External Systems

Fetch real-time order status, create support tickets, or push captured leads to your external CRM directly within the conversation flow.

REST Webhook Action • Real-Time SyncPOST /api/crm
// Automatic Payload Dispatch
{
"event": "lead_qualified",
"phone": "+91 98450 12890",
"intent": "wholesale_inquiry"
}
Destination:HubSpot / Salesforce / PostgreSQL
GET/POSTDynamic HeadersJSON Response
Step 04 • Team Escalation0-Wait

Smooth Fallback to Shared Team Inbox

When a query requires personal assistance or high-touch sales, the bot assigns the conversation to an active agent in the Shared Inbox with full chat history.

Human Agent Escalation • Zero Context LossSMOOTH HANDOFF
PK
Assigned to: Priya K. (Senior Specialist)
Full chat history & customer intent preserved
Bot paused automatically • Agent typing indicator active
Customer experiences zero wait time100% CSAT Handoff
Agent RoutingCollision AvoidanceLive Notifications
Builder Capabilities

Built to run your automations, end to end

Every tool you need to build, test, and monitor automated WhatsApp journeys without writing a single line of backend code.

Visual Canvas100%

Infinite Pan & Zoom Visual Flow Canvas

A frictionless drag-and-drop workspace built on React Flow. Drag connection ports, re-order nodes, and preview flows in real time.

flow_canvas_v3.canvasACTIVE NODE 03
NODE 01: TRIGGER
Inbound "Hi"
NODE 02: MENU
3 CTA Options
NODE 03: HANDOFF
Agent Pooja
Snap-to-grid layoutReal-time canvas validationAuto-layout organizer
Logic NodesIf/Else

Dynamic Branching & Variables

Branch conversations based on contact tags, order history, time of day, or previous replies.

IF/ELSE CONDITION12ms EXEC
IF customer.lifetime_orders >= 2
→ Route: VIP_OFFER (15% OFF)
→ ELSE: WELCOME_SERIES
Custom contact attributesRegex keyword filters
WebhooksHTTP

REST API Webhook Action Nodes

POST customer data to Zapier, Make, your internal API, or PostgreSQL backend on the fly.

POST /api/leads200 OK
{ "phone": "+9198765", "intent": "quote", "budget": "premium" }
Bearer token authDynamic response interpolation
HandoffInstant

Intelligent Human Handoff

Set triggers that immediately alert agents when high-value leads request real human assistance.

PS
Pooja S. (Support Lead)
Claimed conversation in 4s
Bot Paused
Preserves full conversation logPauses bot execution automatically
Availability365 Days

Working Hours & Out-of-Office Routing

Deliver immediate automated responses when your team is away, collecting contact details for morning follow-up.

9:00 AM – 8:00 PM IST
AUTO-REPLY NIGHT
Time-zone aware schedulesHoliday calendar overrides
Funnel Analytics88%

Node-by-Node Drop-off Analytics

See exactly which question customers abandon, track completion rates, and optimize your conversion funnel.

Flow Conversion Funnel88% Completion
1. Inbound Welcome Trigger100% (4,210)
2. Category Selection Menu94% (3,957)
3. Order Placed / Handoff88% (3,704)
Step-by-step conversion trackingSession duration metricsA/B message variant testing
Explore The Suite

Other products built for WhatsApp growth

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