Trusted by 8,000+ Indian brands worldwide

One official WhatsApp number for your whole support & sales team

No more passing around a single office phone. Let 5 to 50+ agents chat from the same verified WhatsApp Business number with smart assignments, internal notes, and complete CRM history.

Start team trial

See shared inbox

Built for High-Growth WhatsApp DTC Workflows

WhatsApp Commerce1-Click UPI QR PaymentsLive Catalog Sync

COD Anti-RTO ShieldCart Abandonment RecoveryShared Team Inbox

Multi-Agent Inbox

WHATSAPP ORDERS99.9% LIVE

100%

Customer chat audit trail

0% Gateway FeeUPI • COD

9:41

Studio Anaar

Online • Official Business

Hi Studio Anaar! I want to order the Silk Kurta Set (Size M) 🛍️

09:41 AM

Cotton Silk Kurta Set

Size M • ₹1,899 • In Stock

✓ Total: ₹1,899FREE SHIP

1-Tap UPI Pay (PhonePe/GPay)

09:41 AM ✓✓

🎉 Payment of ₹1,899 confirmed automatically!

Message...

→

Live WhatsApp Cart

Pooja S.DTC Lead

24/7 Live Support

Inbox Architecture

How the Shared Team Inbox operates

Connect your official WhatsApp number, route chats to available agents, and collaborate privately without customer confusion.

Step 01 of 04 • CentralizationConnect One Official WhatsApp Number

For unlimited team members: 1 Number

Connect One Official WhatsApp Number

Link your official business phone number. All incoming customer messages land in a central team inbox accessible by all authorized team members.

Multi-AgentRole-Based AccessOfficial API

Key Result:

For unlimited team members

1 Number

app.konverse.ai/inbox

LIVE PREVIEW

Unified WhatsApp Multi-Agent Inbox

4 AGENTS ONLINE

Aakash (Mumbai)

VIP Tier 1

Sunita (Delhi)

Order Issue

One WhatsApp number • Multiple simultaneous agentsZero Double Replies

Team Inbox & CollaborationStep 01 of 04

Step 02 of 04 • RoutingAssign Conversations Automatically or Manually

Customer queries: 0 Missed

Assign Conversations Automatically or Manually

Route new chats to available reps via round-robin distribution or manually assign tickets to specialists. Prevent unassigned queries from slipping through.

Round-RobinDepartment RoutingWorkload Limits

Key Result:

Customer queries

0 Missed

app.konverse.ai/inbox

LIVE PREVIEW

Agent Collision Shield • Thread Locking

THREAD PROTECTED

Rahul (Support Agent):

“Confirmed! Your order #KNV-9912 is scheduled for 2 PM courier pickup.”

Collision Guard: Priya is viewing thread (Replies locked for others)

Zero accidental double answersUnder 45s Response

Team Inbox & CollaborationStep 02 of 04

Step 03 of 04 • CollaborationCollision Detection & Private Team Notes

Double replies to buyers: Zero

Collision Detection & Private Team Notes

See who else is viewing or typing in the chat in real time. Leave internal private notes with @mentions to coordinate with managers before replying.

Typing IndicatorsPrivate NotesCollision Lock

Key Result:

Double replies to buyers

Zero

app.konverse.ai/inbox

LIVE PREVIEW

Internal Notes & Automated SLA Escalation

SLA MET ✓

INTERNAL NOTE (@Rahul → @Priya):

“Customer requested size exchange from L to XL. Inventory checked, please approve.”

Target SLA: < 5 minsResolved in 1m 24s

Customer never sees internal collaboration100% CSAT Score

Team Inbox & CollaborationStep 03 of 04

Step 04 of 04 • Customer ContextBuilt-In Contact CRM & Lifecycle Tags

Customer profile visibility: 360°

Built-In Contact CRM & Lifecycle Tags

View past orders, custom CRM attributes, VIP tags, and lifetime spend in the right sidebar without opening external tabs or systems.

Lifetime OrdersCustom TagsPincode & City

Key Result:

Customer profile visibility

360°

app.konverse.ai/inbox

LIVE PREVIEW

Internal Notes & Automated SLA Escalation

SLA MET ✓

INTERNAL NOTE (@Rahul → @Priya):

“Customer requested size exchange from L to XL. Inventory checked, please approve.”

Target SLA: < 5 minsResolved in 1m 24s

Customer never sees internal collaboration100% CSAT Score

Team Inbox & CollaborationStep 04 of 04

Step 01 • Centralization1 Number

Connect One Official WhatsApp Number

Link your official business phone number. All incoming customer messages land in a central team inbox accessible by all authorized team members.

Unified WhatsApp Multi-Agent Inbox

4 AGENTS ONLINE

Aakash (Mumbai)

VIP Tier 1

Sunita (Delhi)

Order Issue

One WhatsApp number • Multiple simultaneous agentsZero Double Replies

Multi-AgentRole-Based AccessOfficial API

Step 02 • Routing0 Missed

Assign Conversations Automatically or Manually

Route new chats to available reps via round-robin distribution or manually assign tickets to specialists. Prevent unassigned queries from slipping through.

Agent Collision Shield • Thread Locking

THREAD PROTECTED

Rahul (Support Agent):

“Confirmed! Your order #KNV-9912 is scheduled for 2 PM courier pickup.”

Collision Guard: Priya is viewing thread (Replies locked for others)

Zero accidental double answersUnder 45s Response

Round-RobinDepartment RoutingWorkload Limits

Step 03 • CollaborationZero

Collision Detection & Private Team Notes

See who else is viewing or typing in the chat in real time. Leave internal private notes with @mentions to coordinate with managers before replying.

Internal Notes & Automated SLA Escalation

SLA MET ✓

INTERNAL NOTE (@Rahul → @Priya):

“Customer requested size exchange from L to XL. Inventory checked, please approve.”

Target SLA: < 5 minsResolved in 1m 24s

Customer never sees internal collaboration100% CSAT Score

Typing IndicatorsPrivate NotesCollision Lock

Step 04 • Customer Context360°

Built-In Contact CRM & Lifecycle Tags

View past orders, custom CRM attributes, VIP tags, and lifetime spend in the right sidebar without opening external tabs or systems.

Internal Notes & Automated SLA Escalation

SLA MET ✓

INTERNAL NOTE (@Rahul → @Priya):

“Customer requested size exchange from L to XL. Inventory checked, please approve.”

Target SLA: < 5 minsResolved in 1m 24s

Customer never sees internal collaboration100% CSAT Score

Lifetime OrdersCustom TagsPincode & City

Inbox Tools

Built to run your team support, end to end

Everything needed to manage high-volume customer messages across multiple support agents, supervisors, and sales reps.

Multi-Agent50+ Reps

Simultaneous Multi-Agent WhatsApp Access

Let your entire customer support and sales squad reply to messages at the same time on one verified number.

ACTIVE TEAM REPS5 ONLINE

Rahul S.

2 chats

Pooja M.

3 chats

Vikram K.

1 chat

Individual agent login credentialsAudit log tracking who sent each messageDesktop & tablet responsive

Team NotesPrivate

Private Internal Team Notes

Leave notes inside the chat thread that are completely invisible to the customer.

Internal Private Note (Hidden from buyer)

"Customer ordered 5 items last month. Approved ₹300 coupon."

Yellow highlighted notesPerfect for manager escalations

Quick Replies10x

Saved Quick Replies & Canned Answers

Type '/' to pull up frequently asked answers, shipping policies, and size charts in seconds.

Type "/" for quick reply snippets:

/shipping"We dispatch in 24h via Bluedart"

Categorized answer snippetsRich media attachment support

CRM TaggingCustom

Customer Tags & Custom CRM Fields

Tag chats as 'VIP Buyer', 'Payment Pending', or 'Urgent Complaint' to filter and prioritize queues.

#VIP-Buyer#Payment-Pending#Urgent-Support

Color-coded priority tagsAutomated tag rules

Collision Shield0 Clashes

Real-Time Collision Detection

Displays live avatar indicators when another agent is actively looking at or typing in a conversation.

Agent Priya is typing a reply...

Collision Lock

Live typing indicatorsSocket.IO real-time presence

SLA Reports99.4%

Agent Performance & SLA Analytics

Track first-response times, resolution speed, and chat volume per rep to maintain elite customer satisfaction.

Average reply time metricsHourly conversation volume heatmapsIndividual agent leaderboard

Explore The Suite

Other products built for WhatsApp growth

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Catalog & WhatsApp Orders

E-commerce

WhatsApp storefront, instant cart checkouts, and payment QR collection.

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Visual Builder

Flow Chatbot

Visual drag-and-drop canvas with triggers, conditional logic, and webhooks.

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Buttons, Lists & Forms

Interactive Templates

Meta-approved interactive CTA buttons, catalog lists, and WhatsApp native forms.

Learn more

Broadcasts & Analytics

Campaign Management

Targeted broadcast messages, audience CSV filters, and delivery analytics.

Learn more

WooCommerce & Shopify

Order Notifications & Cart Recovery

Automated order status alerts and abandoned cart recovery on WhatsApp.

Learn more

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